New Phone System in 2014

When will this happen?

  • June 16 week: 11, 21 and 23 University Place; Hotchkiss House; Lee Chapel and Museum; Gilliam House; Robinson Hall; Reeves Center; Early Fielding
  • June 2 week: Newcomb Hall, Payne Hall, Courthouse Square, Hillel House, Mattingly, Lee Jackson House, University Facilities Office, Washington Hall
  • June 21 week: Reeves, Robinson,
  • June 23 week: Registrar, Special Programs, International Education, Alumni, Financial Aid,
  • June 30 week: Energy Education, Institutional Effectiveness, University Counseling,  Heating/Cooling Plant, Maintenance
  • July 7 week: Human Resources, Williams School
  • July 14 week: Red House
  • July 21 week: Elrod Commons (Career Development, University Store, Student Affairs, Dining Services)
  • July 28 week: Development
  • Aug. 1 week: Admissions

Other buildings to follow in the coming weeks and months; ITS will communicate in advance with each department before implementation.

What capabilities are provided by the new phones?

Here is a partial list of capabilities:

  • Speakerphone
  • Personal and University directory
  • Distinctive ring
  • Voicemail delivered to e-mail. This option will be enabled unless you specify otherwise.
  • Caller ID (when conversion to new phones is complete)

A new online fax solution is being implemented in coordination with the phone project

How can I prepare for the new phone system?

  • Keep up with your voicemail from day to day; voicemail in the current phone system will not transfer to the new phone system
  • Familiarize yourself with the new phone system, with these training materials:

What is this?

  • Information Technology Services will update phone service for all faculty and staff to incorporate a technology called Voice over IP, which uses the data network to transmit phone signals.
  • NEC of America is the vendor for the new phone system, which will replace the current Rolm phones and eZuce Polycom phones.
  • The solution also includes an online fax component, allowing faxes to be sent and received through computers.

Why is W&L implementing it?

  • An increasing number of W&L employees have been asking for updated phones; the current Rolm system is more than 20 years old.
  • The new phone system will provide a single telephony platform, simplifying use for faculty and staff and administration for ITS.
  • The new phone system will meet basic telephony needs of faculty and staff and can grow and adapt to accommodate W&L’s future needs, in terms of capacity and advanced features.
  • Features of the new phone system include voicemail integrated with e-mail, modernized handsets and improved capabilities for conference calls.

How will this affect me?

  • All faculty and staff who use phones will receive new handsets.
  • ITS will provide you with advance notice on the transition, working with each department to create a schedule.
  • ITS will provide several training options. These will include written documentation (including a one-page, quick-start guide) and face-to-face training.
  • Phone service will not be disrupted during the transition.

How was NEC chosen?

  • ITS staff met with more than 50 W&L faculty, staff and administrators, and asked detailed questions about their use of telephones and their expectations for phone and other communication technology.
  • Based on the criteria specified by these employees, ITS created a detailed document outlining our needs and invited 17 leading vendors to submit proposals.
  • The proposal by NEC of America was chosen by ITS, based on features and capabilities, price, ease of implementation and vendor reputation. NEC presented a solution that was carefully tailored to W&L’s environment and reflected a thorough and professional approach toward support and implementation. The Fortune 500 company is a worldwide leader in communications, network and IT solutions and has extensive experience in serving higher education.
This entry was posted in General News, ITS.
Bookmark the permalink.

One Response to “New Phone System in 2014”

  1. Tammi Hellwig says:

    This is fantastic news – thank you for your work on this.

Leave a Reply

Log In | Log Out