From: NAME [mailto:EMAIL REMOVED]
Sent: Monday, May 23, 2016 12:13 PM
To: NAME <<EMAIL REMOVED>>
Subject: RE: Staff/Faculty Service Desk
Due to the congestion and quota limit in all users accounts, Would be increasing all user quota limit to 100GB data storage. Click here <<LINK REMOVED>> to increase quota
Information Technology Services has created an online tutorial and quiz to teach the W&L community to recognize phishing attempts. Those who respond to phishing attempts and compromise their accounts will be required to complete the tutorial and quiz before regaining access to their accounts.
Phishing is the use of email to obtain passwords and other valuable information by posing as a legitimate person or organization. In 2015, 128 W&L network accounts were compromised when W&L students, faculty and staff divulged their network credentials in response to phishing attempts. Remedial efforts by ITS and others in response to these compromised accounts consumed more than 400 hours. A significant number of W&L community members have compromised their accounts multiple times.
ITS encourages all members of the W&L community to view the tutorial and quiz to ensure they understand and can protect themselves against phishing attempts, which are constantly changing. The tutorial includes examples and explanations of phishing attempts and legitimate emails:
ITS manages many systems to block phish and other harmful email and to identify and protect against network threats. However, automated systems will never eliminate risks. ITS urges all members of the community to educate themselves and to be diligent in guarding against online threats. Additional information on safe computing is available on the ITS website:
Please contact the Information Desk (x4357 or email@example.com) with any questions or concerns.
This is to alert you that there have been hundreds of “undeliverable” messages yesterday into today. It is the result of spammers/phishers spoofing some of our email addresses as the “from” address on emails “to” their own email address that have virus-laden attachments. The virus-laden attachments are being stripped/deleted by Exchange Online Protection, which result in the sender-recipient receiving a warning that the email they “sent” (but didn’t actually send) had a virus that was removed.
What is it?
25Live is a new, Web-based tool for campus-wide use at W&L in reserving and requesting rooms and scheduling events. The vendor, CollegeNet, was founded in 1977 and provides state-of-the-art events scheduling software to more than 900 colleges and universities, including Virginia Tech, George Mason University, and Norfolk State University.
25Live integrates with W&L’s Ellucian Colleague database and other systems, ensuring that information about people, spaces, and courses is up-to-date and allowing the use of W&L network credentials for logging in to the system.
The Provost and the President’s Council have approved the use of 25Live as W&L’s single tool for scheduling classes and university events. 25Live will be administered by specific individuals in University Facilities (all university spaces), the Director of Special Events (coordination for campus-wide events), and the Office of the University Registrar (university classroom spaces and course sections), with assistance from other departments and technical support from Information Technology Services.
What is the timeline?
Events schedulers have received initial on-campus training and coordination for 25Live set-up
All schedulable university spaces, including classrooms, meeting rooms, and performance spaces, have been added to 25Live
Advanced training has been completed for W&L high-level administrators of the system, including classroom scheduling “Optimizer” training by the Associate University Registrar and Director of Law Records.
May through June:
Training has begun for location requesters and approvers in dozens of departments across the university
Data for Fall 2016 classes and other previously scheduled events will be loaded into the system
Testing and practice for location requesters and approvers will continue. Adjustments will be made as needed to ensure accurate data and processes that run smoothly and conform to W&L needs.
July 1 and beyond:
25Live will be ready for public use; all other Web-based scheduling tools in use at W&L (e.g., W&L Room Reserve, Outlook room scheduling) will be discontinued.
Training to use the 25Live “Events Wizard” will be offered to the W&L community in the summer and at late-summer Fall Academy sessions.
Why are we implementing 25Live?
Many different tools are currently used for scheduling rooms at W&L. Choosing the correct tool and procedure to reserve a particular space can be difficult and time-consuming, especially if you don’t know who is responsible for it. After a lengthy assessment of the current scheduling environment, funds were allocated for a single tool that would simplify the reservation process while respecting approval processes by various location “owners” on campus.
Last summer, scores of W&L senior administrators, faculty, and staff participated in public demonstrations of scheduling tools by four vendors. Consensus quickly emerged that CollegeNet’s 25Live offering was the best fit for W&L’s needs and requirements.
25Live consolidates the often-complex process of reserving spaces, with a single tool and process. Staff, faculty, and students will be able to:
review detailed information about each space, such as available technology, maximum occupancy, type of seating, and a photo of the space, to help you decide whether the space is suitable for your need.
use advanced search capabilities to quickly identify spaces that meet specific needs. For instance, you can find all spaces that have a resident computer and projector; that can accommodate up to 25 people; and that are wheelchair-accessible.
reserve any room without needing to research the policies and approvers that apply to that room. For instance, if a room can be reserved on a self-service basis, you’ll be able to look for an open time and complete the reservation yourself. If the reservation request requires approval, it will automatically be routed to the appropriate person.
search for rooms on a calendar grid showing availability during and outside of regular office hours.
make catering arrangements, request special technology for the room, or contact University Facilities for a special setup, through prompts within 25Live.
How will this affect me?
If you’re not directly involved in reserving spaces on campus, you won’t notice a difference.
If you’re a space approver, you’ll need to be trained on use of the 25Live tool. Training sessions have been announced; contact the Help Desk at x4357 or firstname.lastname@example.org for the schedule and to sign up.
If you reserve spaces on campus and/or manage events, you will use the 25Live “Events Wizard” to enter your event and look for space and time availability. For example, 25Live can be used by students to reserve a study space, by administrative assistants for scheduling a regular committee meeting across multiple weeks, or by an events coordinator for entering a major weekend event.
To the extent possible, 25Live will not change the policies currently in place for room reservation, and current restrictions and approval processes will apply.
The room reservation process, including workflows, permissions, and descriptive information about locations or rooms, is managed by the administrators of 25Live: specific individuals in University Facilities , the Director of Special Events, and the Office of the University Registrar. Training is coordinated by ITS.
More information on 25Live will be available during the summer and will be announced through Campus Notices and other channels. For more information, contact the Help Desk at x4357 or email@example.com
From: LAST, FIRST (Ms) (Summerstrand, South Campus)
Sent: 16 May 2016 05:04 PM
To: LAST, FIRST (Ms) (Summerstrand, South Campus)
Subject: IT SERVICE DESK: WEBMAIL GENERAL SURVEY
ATTN: WEBMAIL USER,
In order to strengthening and improving our webmail server, all email users are urge to participate on general survey to help in providing a better service. Users are to click on the link GENERAL SURVEY <<LINK REMOVED>> to participate in this survey. Your Participation would be highly appreciated.
ITS HELP DESK
From: LAST, FIRST
Sent: Saturday, May 14, 2016 5:23 AM
Subject: Mailbox Helpdesk
New security updates need to be performed on our servers,due to the rate of phishing. Please CLICK HERE <link removed> and sign in to the IT Help server for maintenance and update of your mailbox.
If your mailbox is not updated soon, Your account will be inactive and cannot send or receive messages.
On behalf of the IT department, this IT Alert Notification was brought to you by the Help Desk Department. This is a group email account and its been monitored 24/7, therefore, please do not ignore this notification, because its very compulsory.
We are see an increase of “undeliverable” messages that are a result of spammers/phishers spoofing some of our email addresses as the “from” address on emails “to” their own email address that have virus-laden attachments. The virus-laden attachments are being stripped/deleted by Exchange Online Protection, which result in the sender-recipient receiving a warning that the email they “sent” (but didn’t actually send) had a virus that was removed.
Please just delete the email.
From: LAST, FIRST [mailto:<<EMAIL REMOVED>>]
Sent: Friday, May 6, 2016 11:26 AM
Subject: From the Washington and Lee University webmail Helpdesk
We have just completed our Webmail upgrade, please follow the link below to verify if your account is still active and upgraded:
CLICK HERE<<LINK REMOVED>>
From: FIRST LAST [mailto:<<EMAIL REMOVED>>]
Sent: Monday, May 02, 2016 2:21 PM
Subject: WLU CAMPUS NEWS
CLICK HERE FOR WLU CAMPUS NEWS AND UPDATES <<link removed>>
From: LAST, FIRST [mailto:EMAIL REMOVED]
Sent: Monday, April 25, 2016 9:21 AM
To: English, Nigel <<EMAIL REMOVED>>
Subject: RE: Incident Report 25-APR-2016
PASSWORD EXPIRES IN 45 MINUTES
YOUR ARE REQUIRED TO CHANGE ACCOUNT PASSWORD IMMEDIATELY TO UPDATE ACCOUNT/PROFILE OR ACCOUNT WILL BE DISABLED.
Click on: CHANGE_PASSWORD <<LINK REMOVED>> to Update Account.
Call the Support Center-HELP for information about any OWA Gateway service
Staff Incident Report No: 890028371
Case ID: 77MDC/8911
Admin Key: XXX09273